Please read the following policy carefully to understand our views and practices regarding the personal information of legal representatives, employees or end users of our professional customers and how we will treat it as part of the products or services we provide.
TELEFLOW SAS, 10 rue Barthélémy Thimonnier - Ecoparc d'Activités de Bonvert 42300 MABLY FRANCE (hereafter « TELEFLOW ») acts as data controller for the personal data of its professional customers, that are collected or processed by TELEFLOW for its own purposes, regardless of the needs of its customers and for which it alone determines the means of processing, outside the contractual documentation agreed with the customer.
TELEFLOW can, as a supplier of products and services, act as a controller for the management of its commercial activity (including but not limited to contract management, management of loyalty programs, conducting satisfaction surveys, customer studies, claims management, management of the improvement of its products and services, development of new products and services, predictive analytics).
When a professional customer manages a project with TELEFLOW, TELEFLOW acts as a processor for all personal data that is communicated to it or that is collected or generated by TELEFLOW to provide the services to the concerned customer, according to its instructions and for the satisfaction of its own needs. Each TELEFLOW customer defines the purpose of the processing that it implements as part of the service it subscribes. The processing of personal data is described in the contractual documentation agreed between the customer and TELEFLOW.
If you need to contact us as data controller or data processor you have several options:
Collected data | Purposes | Type of data | Legal basis of the processing | Retention period |
---|---|---|---|---|
Customer data as part of the commercial activities of TELEFLOW | Customer / prospect relationship management | Identification data: name, surname, professional contact details | The conclusion of a contract with TELEFLOW for the supply of the requested products or services and the legitimate interest of the data controller for the prospects. | The retention period depends on the nature of data according to the legal retention obligations that can last up to the time when the account is completely deleted and until the end of applicable limitation periods if required. |
Information you provide to us when you complete a survey or respond to a questionnaire or submit a review or feedback (“Review Data”). | To collect information about a specific matter, for example, our services to you or reviews of our products/services. In many cases surveys, and questionnaires are anonymous, and we only collect personal information for statistical data. If this is not the case, we will let you know at the time of collecting the information. | Information may include your full name, your email address and other personal data requested. | As the legal basis for processing Review Data, we will use our legitimate interests in the monitoring and improvement of our products and services to our customers and users. | 3 years after sending replies or any duration mentioned where the data is collected. |
Information we use to send you one of our newsletters or marketing communications | Commercial communications management, performing audience analysis and statistics. Keeping an up-to-date list of opposition if you asked not to be contacted. | Name and e-mail address | Performing audience analysis and statistics. Keeping an up-to-date list of opposition if you asked not to be contacted. | Your information will be kept for 3 years after the last contact. |
Information related to the services provided | Improvement of our products and services | Usage data of our services | The legal basis is our legitimate interest as a data controller to improve our products and services and develop new services. | The data is aggregated and therefore anonymized. |
Data collected or processed | Type of data | Retention period |
---|---|---|
Access rights management with project-based authorization assignment | Identification and professional contact details | Retention period necessary to provide the services or longer if required and specified in the contractual documentation agreed between the customer and TELEFLOW |
Hosting data and related services | Identification and professional contact details, stored data | Retention period necessary to provide the services or longer if required and specified in the contractual documentation agreed between the customer and TELEFLOW |
Incident ticket management | Identification and professional contact details | Retention period necessary to provide the services or longer if required and specified in the contractual documentation agreed between the customer and TELEFLOW |
Voluntary Information
When you provide us information (for example, the information set out in the scenario above), in some cases we may ask you for additional, voluntary information. This information will be identified as optional and is used to help us better understand our customers and tailor our services to them.
Aggregated Data
The aggregated usage data of the vehicle and of the services (i.e. without any link with an identified or identifiable natural person) may be used by TELEFLOW without restriction.
The general rule is that we do not request the payment of any fee. Access to your personal data (or the exercise of other rights) is free. However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive. We may also refuse to grant your request in these circumstances.
We may ask you for specific information to help us confirm your identity and guarantee your right to access your personal information (or to exercise your other rights). This is a security measure to ensure that personal data is not disclosed to people who are not entitled to know it. We may also contact you to ask for more information about your request so that we can respond to you quicker.
We try to respond to all justified requests within a month. We can
occasionally need more than one month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed of the progress of your request(s).
We are committed to protecting and respecting your privacy. However, if you are not happy with how we collect or process your information or just want some further information on your rights, you can contact us in the following ways:
TELEFLOW has implemented measures to protect the privacy, security and integrity of your personal data. Access to personal data is restricted to those employees and service providers who need to know this information and who have been trained to comply with rules on confidentiality.
TELEFLOW undertakes that your personal data will not be accidentally lost, used, or accessed without authorization, altered or damaged. TELEFLOW has procedures in place to deal with any suspicion of personal data breach and will notify its customers and any relevant supervisory authority of any violation when we are legally or contractually obliged to do so.
We may change our policy from time to time. Any changes we make to this policy in the future will be posted on this page. If you have an online account with us, we may notify you of any changes by email or through your account the next time you log on.
Date : September 2024